Payments in the «Хит Лайм» (Hit Lime) bot are accepted via the Robokassa (Kazakhstan) payment service.
This English version is provided for convenience; in case of discrepancy the Russian version prevails.
Public Offer
for the service of creating a personal song in the Telegram bot «Хит Лайм» (Hit Lime) (@hitlime_bot)
Version: 1 · Publication date: 21.10.2026
1. General provisions
1.1. ULL TEAM LLP (hereinafter — the Contractor) offers any person (hereinafter — the Customer) to conclude a contract for the provision of services for a fee (Article 683 of the Civil Code of the Republic of Kazakhstan) on the terms of this public offer (Article 395(5) of the Civil Code of the Republic of Kazakhstan).
1.2. The service is provided in the Telegram bot «Хит Лайм» (Hit Lime) — https://t.me/hitlime_bot (hereinafter — the Bot).
1.3. Acceptance of the offer — payment by the Customer for the service in the Bot after reading this offer (Article 396(3) of the Civil Code of the Republic of Kazakhstan). From that moment the contract is deemed concluded.
1.4. The service is ordered for personal, family and other needs not related to business activity. The relations of the parties are governed by the Civil Code of the Republic of Kazakhstan and the Law of the Republic of Kazakhstan “On Consumer Rights Protection”.
2. Subject
2.1. The Service — automated creation of a personalised audio recording (a song: lyrics and music) based on the parameters provided by the Customer (who the song is for, occasion, genre, voice, mood, details), using software tools and artificial intelligence technologies, and delivery of the result in electronic form via the Bot. The Contractor provides the service in its own name; engaging technology suppliers does not change its obligations to the Customer.
2.2. One song = one order. For each order the Customer receives 2 versions of the song in MP3 format and the song lyrics.
2.3. The Customer may send their own song lyrics — in that case they are performed word for word.
2.4. A package is a prepayment for the stated number of orders (songs); the songs are credited to the Customer’s balance in the Bot. Crediting songs to the balance does not mean that the orders have been fulfilled. In addition to a finished song, the following are available: a backing track (version without vocals), a WAV file and a remix — each of these services costs 1 song from the balance; the price is shown before confirmation.
2.5. A new user may once receive a free trial generation — 2 short demo fragments.
2.6. Songs are created automatically; the Contractor does not guarantee that the result will match the Customer’s taste. This does not limit the Customer’s rights if the result does not match the order.
3. Price
3.1. Prices are stated in tenge:
| Package | Price |
|---|---|
| 1 song | 1 999 ₸ |
| 5 songs | 5 499 ₸ |
| 15 songs | 12 299 ₸ |
| 30 songs | 16 399 ₸ |
3.2. A gift certificate for 1, 5 or 30 songs costs the same as the package with the same number of songs and is valid for 1 year.
3.3. This offer applies to payments made via Robokassa (Kazakhstan) in tenge. If the Bot offers the Customer another payment method (for example, in another currency), such payment is governed by the terms shown when that method is selected.
3.4. The Contractor may change prices; the price of a paid order does not change.
4. Payment
4.1. Payment is made in the Bot by bank card through the payment service Robokassa (Kazakhstan). Settlements are in tenge.
4.2. Songs are credited to the balance automatically after the payment is confirmed, usually within 1–2 minutes.
4.3. A receipt or cheque is sent to the e-mail address entered by the Customer on the Robokassa payment page. The cash register receipt (including a refund receipt) is generated by the Contractor’s online cash register and sent automatically using the Robokassa «Фискализация» (Fiscalisation) service; fiscal data are transmitted to the tax authorities of the Republic of Kazakhstan through a fiscal data operator.
5. Receiving the song
5.1. The song is sent in the Bot, to the same chat. Usually — 1–5 minutes after pressing «Создать песню» (Create a song), sometimes up to 15 minutes, but no later than 24 hours.
5.2. Songs sent are saved in the Bot section «🎧 Мои песни» (My songs) and can be received again without payment.
5.3. If a song could not be created, the Bot reports this and returns the song to the balance — no repeated payment is needed.
6. Refunds
6.1. The Customer may at any time convert unused songs on the balance into a gift certificate free of charge and give it to any person — upon request via the Bot («❓ Помощь» (Help) → «Написать в поддержку» (Write to support)). This is the Customer’s right at their own choice; it does not replace a monetary refund.
6.2. The Customer is entitled to refuse unused songs and demand the money by written request — in the Bot («❓ Помощь» (Help) → «Написать в поддержку» (Write to support)) or at [email protected]. Refund amount = actual price paid for the package ÷ number of songs in the package × number of unused songs. Used songs are not recalculated at a higher price; payment service fees for the refund are borne by the Contractor. The money is returned to the card used for payment (via Robokassa) no later than 7 calendar days from the date the request is received.
6.3. No refund is made for a service properly provided (a song created and delivered). A mismatch with taste expectations that were not a condition of the order is not a defect.
6.4. In case of defects in the result (the file was not received, the file does not play, the song does not match the order or the information in the Bot), the Customer is entitled to make claims under Article 35 of the Law of the Republic of Kazakhstan “On Consumer Rights Protection”: the Contractor first re-creates the song free of charge, and if this is impossible — refunds its cost (calculated as in clause 6.2). Using the song does not deprive the Customer of the right to report a defect.
6.5. Songs received free of charge (trial generation, promo codes, bonuses) are not refunded in money.
6.6. If the Contractor disagrees with a claim, it sends a reasoned reply within 10 calendar days from the date the claim is received (Article 42-4 of the Law of the Republic of Kazakhstan “On Consumer Rights Protection”).
7. Result of the service and rights to it
7.1. If the Customer sent their own lyrics, the Customer remains the author of those lyrics.
7.2. The result of the service — audio files — is delivered to the Customer in electronic form; the Customer may use them for personal non-commercial purposes (greetings, gifts, family celebrations). Delivery of a file does not mean a transfer of exclusive rights; there is no separate fee for rights. The Contractor does not guarantee that the result can be used commercially (sale, publication on music platforms, advertising).
7.3. The Customer does not send lyrics or information that violate the law or the rights of other people. The Bot may reject such an order.
8. Liability
8.1. The parties are liable in accordance with the legislation of the Republic of Kazakhstan.
8.2. The Contractor is not responsible for the content of information provided by the Customer, or for interruptions in the operation of Telegram, the payment service and the Internet, and is released from liability in circumstances of force majeure.
9. Disputes
9.1. Disputes are resolved by negotiation. A claim is sent to [email protected]; the reply period is 10 calendar days from the date it is received.
9.2. If no agreement is reached, the dispute is considered by a court in accordance with the legislation of the Republic of Kazakhstan.
10. Payment policy. Online payment by bank card
10.1. The Bot is connected to internet acquiring: an order is paid by Visa or Mastercard bank card. After the order is confirmed, a secure Robokassa payment page opens, where you need to enter your card details and an e-mail address for the receipt or cheque.
10.2. The 3-D Secure protocol is used to confirm payment: the bank may request a code by SMS. Please check the rules of additional identification with the bank that issued your card.
10.3. If the payment did not go through, check: whether the card number and expiry date were entered correctly; whether there are sufficient funds; whether online payments are allowed; whether the daily limit is sufficient. For questions about a failed payment, contact the issuing bank or the Bot’s support.
10.4. Robokassa processes card data in accordance with the PCI DSS standard, and transmission is encrypted (SSL). Card data are entered only on the Robokassa page and are neither passed to the Contractor nor stored in the Bot. Questions about a payment: [email protected].
11. Contractor’s details
ULL TEAM LLP · BIN 260440017526
Registered address: 110000, Republic of Kazakhstan, Kostanay, Al-Farabi Ave., bldg. 111A, office 327
Bank: Bank CenterCredit JSC
Account: KZ038562203156851346
SWIFT/BIC code: KCJBKZKX
E-mail: [email protected]
Director: Sergey Bykov