Privacy policy

Who processes the data

ULL TEAM LLP, BIN 260440017526, registered address: 110000, Kostanay, Al-Farabi Ave., bldg. 111A, office 327, e-mail for personal data enquiries: [email protected] (hereinafter — the “Company”, ULL TEAM).

When we receive your data

2.1. You can browse the website and ask questions to the virtual assistant Victoria without providing any information about yourself.

2.2. We receive personal data only when you decide to share it yourself — for example, your name, phone number, e-mail address or messenger contact — so that the team can respond to your request.

2.3. By voluntarily providing such data and pressing the “Send request” button, you consent to its processing under the terms of this Policy. Before sending, you see exactly what will be passed on (task, name, contact) and can correct the request or choose not to send it. Consent is given in a manner that allows its receipt to be confirmed (Article 8(1) of the Law of the Republic of Kazakhstan “On Personal Data and Their Protection”).

2.4. Please do not share in the chat your IIN, document details, payment details, passwords, health information or other people’s data.

2.5. The website does not use cookies or analytics systems. The chat conversation is stored only in your browser until the tab is closed.

What data and why

We do not use this data for advertising mailings, and we do not sell or publish it.

Who receives the data

4.1. For the chat to work, the text of messages is passed to the OpenRouter service and the language model provider (Google, Gemini model) solely to generate Victoria’s reply.

4.2. A request you have confirmed (task summary, name and contact) is passed to the Company’s team via Telegram.

4.3. The website is hosted on Cloudflare; when pages are opened, Cloudflare technically processes connection information (for example, the IP address).

4.4. The services listed are located outside the Republic of Kazakhstan, so processing involves cross-border transfer of data. By providing data and pressing “Send request”, you also agree to such transfer.

4.5. Data is provided to state authorities only where there is a legal basis.

How long the data is kept

5.1. The request and contact are kept for no longer than 1 year from the date of the request, unless a contractual relationship arises between us that requires a different period.

5.2. After this period, and also at your request, the data is deleted from the Company’s channels.

5.3. Retention periods at external services (OpenRouter, Google, Telegram, Cloudflare) are determined by their own rules.

Your rights

You can find out what data of yours we hold, ask us to correct or delete it, and withdraw your consent by writing to [email protected] (please state the request number or the contact you provided). We will respond within the time limits set by the legislation of the Republic of Kazakhstan: information about processing — within 3 working days; upon withdrawal of consent, processing stops within 15 working days. You also have the right to apply to the authorised body or a court.

Data protection

Only authorised employees of the Company have access to requests. Person responsible for personal data processing: Director Sergey Bykov.

Changes

The current version of the Policy is always published on this page. New processing purposes — only with new consent.